What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of
| By: | Leonard S. Greenberger |
| Publisher: | McGraw-Hill Professional |
| Print ISBN: | 9780071806435 |
| eText ISBN: | 9780071806442 |
| Edition: | 1 |
| Format: | Page Fidelity |
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