Online Return Policy

We are happy to accept returns for most items purchased online through the CTX Bookstore, only with prior return authorization and is within 30 days of purchase. 

*PLEASE NOTE, Due to the current global situation with Covid-19, we are unable to accept returns on clothing items until further notice. All clothing is FINAL SALE.

To obtain a return authorization, please email us at

Online orders purchased for in-store pickup are ineligible for refund if not claimed by the return deadline.

In order to receive a full refund, purchases must be postmarked by the return deadline. *Gift card purchases are final purchase, all sales final and non-refundable. Please note that the original cost of shipping will not be refunded unless prior authorization has been given.

The item must follow all requirements of in-store returns (see Refund Policy above). Return package must include original receipt of purchase, all tags, and original packaging, and all items must be in original, resalable condition.

Return shipping is at the cost of the customer, unless it is due to the error of the CTX BookStore and proper authorization has been obtained. Return shipping refund can not exceed our Standard Shipping rate of $9.99. Receipt of return shipping cost must be included to receive a refund.


Concordia University TX Bookstore
11400 Concordia University Dr
Austin, TX 78726


Regular Store Hours:
Mon-Thurs: 9am-5pm
Fri: 9am-3:30pm
Sat-Sun: Closed

Thanksgiving Day Holiday Week:
Open Monday-Tuesday November 23rd-24th 9am-4pm
Closed Wednesday-Sunday November 25th-29th

December Commencement Dates:
Friday Dec.4th 8am-4pm
Saturday Dec.5th 8am-4pm
Sunday Dec.6th 8am-2:30pm


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