Online Return Policy
We are happy to accept returns for most items purchased online through the CTX Bookstore, only with prior
return authorization and within 7 days of purchase for clothing items and 14 days for gift items.
*PLEASE NOTE, Due to the current global situation with Covid-19 we reserve the right to make updates to current return policy at any time.
To obtain a return authorization, please email us at firstname.lastname@example.org
Online orders purchased for in-store pickup are ineligible for refund if not claimed by the return deadline.
In order to receive a full refund, purchases must be postmarked by the return deadline. *Gift card purchases are final purchase, all sales final and non-refundable. Please note that the original cost of shipping will not be refunded unless prior authorization has been given.
The item must follow all requirements of in-store returns (see Refund Policy above). Return package must include original receipt of purchase, all tags, and original packaging, and all items must be in original, resalable condition.
Return shipping is at the cost of the customer, unless it is due to the error of the CTX BookStore and proper authorization has been obtained. Return shipping refund can not exceed our Standard Shipping rate of $9.99. Receipt of return shipping cost must be included to receive a refund.