Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior
| By: | Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler; David Maxfield |
| Publisher: | McGraw-Hill Professional |
| Print ISBN: | 9780071829311 |
| eText ISBN: | 9780071830591 |
| Edition: | 2 |
| Format: | Reflowable |
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