The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
| By: | Robert Spector; breAnne O. Reeves |
| Publisher: | Wiley Professional Development (P&T) |
| Print ISBN: | 9781119375357 |
| eText ISBN: | 9781119375388 |
| Edition: | 3 |
| Format: | Reflowable |
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